About Us
We operate an independent online store where customers in Canada can browse products and place orders. The published policies explain the service that accompanies a purchase.
Information before ordering
The product page is the starting point for details about an item, its options and the current price. Check the information relevant to your needs and contact our store with questions before paying.
Clear support information
You can contact our store at the details published below. The business address recorded for correspondence is in Victoria, British Columbia; it is not automatically the destination for a return.
What accompanies an order
We provide free standard shipping within Canada, with normal processing of 1–2 business days and transit of 4–6 business days, for an estimated total of 5–8 business days. A 30-day no-reason return or exchange window starts at delivery. Approved return shipping is free and no restocking fee is charged.
Our published policies
The Shipping, Refund, Payment and Privacy pages explain the relevant arrangements. Our FAQ provides quick answers, and your statutory consumer rights remain protected.
How to reach us
Email: support@selvagoods.shop
Telephone: 519-555-1782
Business address: 1050 Terrace Ave, Victoria, British Columbia, V8S 3V3, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).