FAQ
These questions cover common points before purchase and after an order has been placed. For assistance specific to your order, use the contact details at the end.
How do I choose the correct item?
Review the description and selected option on the product page, including size or compatibility where relevant. We can help clarify an enquiry before you place the order.
When should the order arrive?
Processing normally takes 1–2 business days, followed by 4–6 business days in transit after dispatch. The normal expected total is 5–8 business days. Business days exclude weekends and applicable public holidays.
Which destinations are covered?
We deliver to eligible addresses in Canada only. Standard shipping is free. Any service restriction must be explained before acceptance or discussed with you to agree an appropriate solution.
Where are shipment updates sent?
Check the email used for the purchase for available shipment information. The carrier’s first scan can take time to appear. Ask us for help if progress stops or the delivery status is unclear.
How do I request cancellation?
Send the request before dispatch wherever possible. We will check the order stage and advise on cancellation, amendment or return options; mandatory legal rights remain unaffected.
What is the return window?
You may request a no-reason return or exchange within 30 days of delivery. Lawful product-specific exceptions must be disclosed before purchase and do not remove statutory remedies. Read Refund for the process.
Are return shipping and restocking charged?
Our store pays approved return and exchange shipping. We provide a prepaid return label or an equivalent free method, and charge no restocking fee. Obtain instructions before sending the parcel.
What if the description does not match?
Contact us about damage, a defect, the wrong item, missing parts or goods that do not match their description. We provide a refund, exchange, replacement or another appropriate remedy, with statutory rights preserved.
When will my refund show?
Approved refunds return to the original payment method and are processed by our store within 10 business days. Banks or card issuers normally need a further 5–10 business days to display them. Any shorter deadline required by law takes precedence.
What will checkout show for payment?
Store prices are displayed in Canadian dollars (CAD). Use a payment method actually shown at checkout for your order, and review the total and applicable taxes before confirming. See Payment for help with charges.
Who can help with my purchase?
Use the contact details below or visit Contact Us. Include the order reference where relevant and never send full payment credentials. Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).
How to reach us
Email: support@selvagoods.shop
Telephone: 519-555-1782
Business address: 1050 Terrace Ave, Victoria, British Columbia, V8S 3V3, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).