Shipping
Before completing an order, check that the recipient and delivery address are correct. This page describes our Canadian delivery service and what to do if a parcel is delayed.
Coverage and cost
Canadian destinations are the delivery scope of this store. Standard delivery has no shipping charge. If a carrier cannot serve an address or an item requires a different arrangement, we explain the issue and agree a solution instead of adding an unexpected fee.
Transport and expected arrival
After dispatch, transport normally takes 4–6 business days. With processing included, the normal estimated total is 5–8 business days. An order-specific delivery commitment takes priority, and we will tell you about a material delay.
Processing stage
Allow 1–2 business days for order preparation. Business days exclude weekends and applicable public holidays. Processing follows acceptance and any necessary payment or address checks; an unresolved issue will be brought to your attention.
Tracking information
Available tracking details are shared using the email supplied for the order. The first carrier scan may take time to appear after handover. Contact us with the order reference if tracking is absent or stops progressing.
Delivery support
If the parcel is late, missing, damaged or marked delivered but cannot be located, contact us with the order number. We will investigate, keep you informed and arrange an appropriate remedy. Let us know about address errors before dispatch wherever possible.
Returns and your rights
Our Refund policy explains 30-day returns and exchanges and free approved return shipping. Nothing stated here limits a consumer protection that applies under Canadian federal, provincial or territorial law. Any more protective legal requirement continues to govern your purchase.
How to reach us
Email: support@selvagoods.shop
Telephone: 519-555-1782
Business address: 1050 Terrace Ave, Victoria, British Columbia, V8S 3V3, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).