Terms

Information at purchase

Please check the listing, quantity, address and checkout total before ordering. We communicate acceptance through the order process and explain any stock or payment issue that prevents fulfilment. An order we cannot supply will not leave you paying for unprovided goods.

Delivery and after-purchase help

Standard shipping to eligible Canadian addresses is free. Processing normally takes 1–2 business days, followed by 4–6 business days in transit: a normal total of 5–8 business days. You can request a no-reason return or exchange within 30 days of delivery. Approved return shipping is paid by our store and there is no restocking fee. See Shipping and Refund for the arrangements.

Prices and payment

Prices are displayed in Canadian dollars (CAD). Applicable taxes and the total payable are shown before confirmation. Payment methods are those actually presented for your order at checkout. A price or description error is explained before a correction affecting your purchase is agreed; we do not increase an accepted charge without consent or disregard a legal obligation.

If plans change

Send an order-change or cancellation request promptly, quoting the reference. We will check the fulfilment stage and explain the options. Where legal cancellation rights apply, they take precedence over operational limits.

Fair responsibility

We do not exclude liability that the law does not allow us to exclude. Goods must meet applicable statutory standards, and faults or non-delivery are addressed with the remedies required in the circumstances. There is no blanket waiver of your rights or requirement to accept an unfair limitation of liability.

Using the service

Use the store lawfully and avoid conduct that compromises another person’s information or the website’s operation. We welcome the opportunity to resolve concerns directly, without restricting your access to a regulator, court or statutory dispute mechanism.

Applicable protections and changes

Nothing stated here limits a consumer protection that applies under Canadian federal, provincial or territorial law. Any more protective legal requirement continues to govern your purchase. Canadian law applicable to your transaction governs the relevant rights and obligations; no exclusive foreign forum is imposed. Changes to these terms do not retrospectively reduce the rights attached to an existing order.

How to reach us

Email: support@selvagoods.shop

Telephone: 519-555-1782

Business address: 1050 Terrace Ave, Victoria, British Columbia, V8S 3V3, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).