Refund
This page explains the steps from asking to return an order to receiving the final credit. Please keep your order confirmation so we can identify the purchase quickly.
30 days to request a return
Our store accepts no-reason return and exchange requests made within 30 days of delivery. The delivery date starts the window; a reason is not required for a change-of-mind request.
Free return arrangements
For approved returns and exchanges, our store pays the return shipping cost. We supply a prepaid return label or an equivalent free return method. No restocking fee is charged. The correspondence address is not a return destination unless we confirm it in your instructions.
Starting your request
To begin, tell us which item you are returning and give your order reference. We will explain packing and return instructions. Reasonable inspection of a purchase and loss of its packaging do not remove statutory protections.
Faults, damage and order mistakes
Contact us about damage, defects, the wrong item, incomplete contents or goods that differ from their description. We will assess the circumstances and offer a refund, exchange or other suitable remedy, with approved return shipping paid by us. Prompt notice is helpful without shortening a statutory claim period.
Exceptions must be disclosed
Exceptions are limited to lawful product-specific conditions explained before purchase. Please obtain instructions for goods that need special handling rather than mailing a potentially restricted item. Safety or hygiene considerations do not eliminate the remedies owed for a defect, wrong supply or inaccurate description.
If you prefer an exchange
We will check the requested replacement and explain any price difference before you agree. If it is unavailable, we will discuss another suitable outcome, including a refund where appropriate.
Refund timing
Approved refunds go back to the payment method used for the purchase. Our store processes the refund within 10 business days; your bank or card issuer normally takes another 5–10 business days to show the credit. Contact us if it has not appeared. A statutory deadline is not extended by these estimates.
Canadian consumer protections
Nothing stated here limits a consumer protection that applies under Canadian federal, provincial or territorial law. Any more protective legal requirement continues to govern your purchase. Where Quebec distance-contract cancellation rules apply, we observe the required refund deadline of 15 days after cancellation, or any earlier deadline required in the circumstances.
How to reach us
Email: support@selvagoods.shop
Telephone: 519-555-1782
Business address: 1050 Terrace Ave, Victoria, British Columbia, V8S 3V3, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).