Payment
Payment is completed through the checkout associated with your order. The choices displayed there determine which method can be used for that particular transaction.
Review the checkout amount
The store currency is Canadian dollars (CAD). Review the final amount and applicable taxes at checkout before confirming. Standard delivery within Canada is free. If your payment account uses a different currency, your own provider may apply conversion rates or fees; our store does not set those provider charges.
Authorisation and unsuccessful attempts
An authorisation may create a temporary hold before a completed charge is shown. A declined attempt does not necessarily mean an order was accepted. If the status is unclear or an amount appears twice, contact us with the order details so we can help establish what happened.
Selecting a method
Only the payment choices actually displayed at checkout are available for that order. Availability can depend on the transaction and provider eligibility. We do not promise a named method that the checkout does not offer.
Payment security
Keep payment credentials in the designated checkout or authorised provider process. Our support team does not need your full card number, security code, password or one-time authentication code to investigate a purchase.
Approved credits
An approved refund is returned to the original payment method. Our store processes it within 10 business days; banks or card issuers usually need another 5–10 business days to display the credit. Contact us if the expected period has passed. A shorter statutory deadline applies where required. See our Refund policy.
How to reach us
Email: support@selvagoods.shop
Telephone: 519-555-1782
Business address: 1050 Terrace Ave, Victoria, British Columbia, V8S 3V3, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).