Privacy
Your privacy questions should have a clear point of contact. The information below describes website data, order records and the process for asking us to review their use.
What we collect
Orders and enquiries may require contact details, billing and shipping addresses, account information and purchase or return records. Browsing can generate network-address, device, browser and website-use information. We seek only the information reasonably needed for the purpose explained to you.
Cookies and similar tools
The website uses necessary storage to keep shopping and security functions working. Optional measurement or advertising cookies, if enabled, are subject to applicable consent requirements. Use the available preference controls and browser settings to manage choices; disabling essential cookies may affect the cart or checkout.
Choices about use
We use relevant information to process transactions, deliver orders, answer requests, prevent fraud and meet legal duties. Optional marketing or other non-essential uses require consent where applicable. You may withdraw consent, subject to lawful limits; we explain if that prevents a requested service.
Sharing for the requested service
Information needed to complete an order may be shared with payment and delivery providers and services that support website operation. We remain responsible for the protection required by law and use appropriate safeguards for those arrangements. Cross-border processing can expose information to local legal access; contact us with transfer questions.
Storage limits
We retain personal information for the time needed to fulfil the stated purpose and any applicable accounting, tax, dispute or legal requirement. Support records are kept while needed to resolve and document the enquiry. After the applicable need ends, information is securely deleted or anonymised; ask us about a record’s specific retention basis.
Protecting information
Appropriate technical and organisational measures are used to restrict access and protect information during handling. We cannot promise absolute security, but an incident will be addressed with any legally required notices. Support messages should never contain complete payment credentials or account passwords.
Access, correction and concerns
You may request access to your personal information, ask for inaccurate information to be corrected, and request withdrawal of consent or deletion where applicable. We may need proportionate identity verification and will explain any lawful limit, retention requirement or refusal. We respond within the timeframe required by the applicable law. Send requests to our contact email with a privacy-related subject. You may also complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia, as appropriate. You do not have to give up that complaint route to seek help from us.
Canadian privacy framework
We apply the Personal Information Protection and Electronic Documents Act where applicable, together with British Columbia’s Personal Information Protection Act. The rules that apply depend on the activity and information involved, including interprovincial or international transfers. A material change in purpose will be explained and consent obtained where required.
How to reach us
Email: support@selvagoods.shop
Telephone: 519-555-1782
Business address: 1050 Terrace Ave, Victoria, British Columbia, V8S 3V3, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).